Our articles

We’ve been writing our book at Relational Service Design iteratively, learning as we write.

Chapter 3: What Do We Mean by Relational Services?

Megan Davies 20/01/2026 Megan Davies 20/01/2026

Chapter 3: What Do We Mean by Relational Services?

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Chapter 2: Service Design Is Only Half Right

Megan Davies 14/01/2026 Megan Davies 14/01/2026

Chapter 2: Service Design Is Only Half Right

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Chapter 1: The Service Factory Is Broken (and we built it that way)

Megan Davies 09/01/2026 Megan Davies 09/01/2026

Chapter 1: The Service Factory Is Broken (and we built it that way)

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An Introduction to Relational Service Design

Megan Davies 06/01/2026 Megan Davies 06/01/2026

An Introduction to Relational Service Design

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The Hidden History of Relational Public Services: From the Coal Mine to the Front Door

Megan Davies 03/12/2025 Megan Davies 03/12/2025

The Hidden History of Relational Public Services: From the Coal Mine to the Front Door

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A call to stop the illusion of control - and return to relational, human services that cost less

Megan Davies 11/11/2025 Megan Davies 11/11/2025

A call to stop the illusion of control - and return to relational, human services that cost less

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How Relational and Transactional Services Work Together

Megan Davies 11/05/2025 Megan Davies 11/05/2025

How Relational and Transactional Services Work Together

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What does it take to grow Relational Services?

Megan Davies 16/01/2025 Megan Davies 16/01/2025

What does it take to grow Relational Services?

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Service Development Mapping: Two steps to identify the best approach

Megan Davies 20/12/2024 Megan Davies 20/12/2024

Service Development Mapping: Two steps to identify the best approach

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The Role of the Helper

Megan Davies 15/12/2024 Megan Davies 15/12/2024

The Role of the Helper

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What Type of Service Development Approach Are You Using—And Is It the Right One?

Megan Davies 25/11/2024 Megan Davies 25/11/2024

What Type of Service Development Approach Are You Using—And Is It the Right One?

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Differentiating between transactional and relational service design

Megan Davies 06/11/2024 Megan Davies 06/11/2024

Differentiating between transactional and relational service design

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A transactional approach to service design hurts the most vulnerable.

Megan Davies 25/10/2024 Megan Davies 25/10/2024

A transactional approach to service design hurts the most vulnerable.

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Mum’s Advice-Giving Service was a disaster.

Megan Davies 19/09/2024 Megan Davies 19/09/2024

Mum’s Advice-Giving Service was a disaster.

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